FREQUENTLY ASKED QUESTIONS

PRODUCT FAQs

Will Yara Shea Butter Melt in Hot Weather?

  • It is possible that our shea butter products will melt or soften while in transit during the hot summer season, when temperatures are between 89°F or higher, which typical runs through May to September.  We hold off shipping until there is a break in the weather, which may cause your shipment to be delayed. 

  • Shea butter is a West African product and summer heat, and sun will not impact its efficacy or quality. If melting does occur, leave product at room temperature, or put in the fridge to solidify. Whipped butters may lose their mousse-like texture but will deliver skin moisturizing benefits as promised.

  • To avoid disappointment, we recommend reaching out to us with any concerns you have about melting before you place your order

  • We advise our customers to ensure they:

    • Ship your package to an address where somebody will be available to accept the delivery (e.g., office address)

    • Bring your package inside as soon as you receive your delivery confirmation e-mail

    • Do not let your package sit in direct sunlight on a porch or in a mailbox.

 

Why is the consistency different from the product I just ordered to the one I already have?

  • We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.

 

Where can I get some samples?

  • Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions and sample giveaways.

 

What if I had an allergic reaction to your product?

  • We recommend discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.

 

How do I check if a product has a certain ingredient?

  • Currently we do not have a list of products that contain a certain ingredient. Please visit the product page and check the ingredients list for the product you are interested in.

 

Do you test any of your products on animals?

  • We DO NOT test our products on animals, and that will never change.


Do you use non-toxic ingredients?

  • There are no parabens or sulfates in our formulas. We care deeply about the quality of our products by maintaining their natural state.


How do I check if a product has a certain ingredient?

  • Please visit the product page and check the ingredients list underneath “Description.”


Are your products gluten-free and/or vegan?

  • All our products are both gluten-free and vegan. If you need a full ingredient list, please refer to the description section underneath each product.

ORDERING FAQs

I am trying to purchase a specific product and there is no “Add to Bag” option available or it says, “Not For Sale,” what does this mean?

  • Unfortunately, currently, we are currently out of stock of this specific item. Please check back later. We should be restocking shortly.

Where is my order?

  • When you place an order, you will get a confirmation email (please note this can take up to 1-2 working days so do not panic!)

  • To track the progress of your order visit: “My Order’ in the "My Account" section on our website.

  • Select the order you want to track. If an order has already been shipped, you can click "Tracking Number" for that order to find out when to expect delivery.

  • Please Note:​ If you do not have an account and checked out as a guest, you will need to wait for your order confirmation email to track your order.

What payment types do you take?

  • You can pay for purchases using a major credit card, including Visa, MasterCard, American Express and Discover. We also accept PayPal.

SHIPPING FAQs

 

How come the tracking number isn’t working?

  • If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.

 

Can I pick up my order instead of having it delivered?

  • We only offer shipping options currently. We do not have a store front for pick up orders.

 

I have a rush order. Can it be delivered Saturday?

  • Shipping times are based on Monday - Friday deliveries.

 

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?

  • Once an order has shipped, Yara Shea Beauty is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. The customer must enter a safe and accurate address when entering their shipping address. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

  • Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pickup at the holding facility.

 

Do you ship internationally?

  • All orders ship within the United States, Puerto Rico or to the Virgin Islands. We do not ship internationally currently.

 

Do you ship to P.O Boxes?

  • Yes, we can ship to PO Boxes.

 

Do you ship to military locations (APO/FPO/DPO)?

  • Yes, we can ship to military locations.

 

How do I receive Free Shipping on my order?

  • To qualify for Free Shipping, your order must over  $60.00  and above before tax or shipping is applied, and after any discounts have been applied. The discount to shipping will be shown when calculating the total of the order.

 

How fast is Free Shipping?

  • Free shipping will be delivered within 8 business days.

  • Applies to Ground Shipments. Orders shipping to the East Coast United States take approximately 3-5 business days and shipments to the West Coast United States takes approximately 4-5 business days.

 

When I enter my shipping address, I am receiving an error that my address is invalid?

  • Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. The carrier will require a valid United States address.